WHERE ARE COPPERHED PRODUCTS MANUFACTURED?
All of our hair care and nutritional supplements are formulated and manufactured in the USA. Our Copperhed “S” Styler is made in China, like most appliances.
ARE YOUR PRODUCTS NATURAL?
We use natural, naturally derived, and synthetic (safe) ingredients, too. Non natural products are used to extend shelf life and to keep the product stable.
ARE YOUR PRODUCTS GLUTEN FREE?
Yes, our products are gluten free but they are not made in a certified gluten free facility.
ARE YOUR PRODUCTS VEGAN?
Yes, all products are vegan.
WHAT TYPE OF FRAGRANCE DO YOU USE?
We use natural fragrance derived of essential oils. Our Daily Shampoo, Daily Conditioner and Leave -on Treatment have a fresh, clean citrus fragrance of lemon, bergamot and orange peel. Our Exfoliating Shampoo for Scalp & Body is invigorating and soothing with Tea Tree oil and Peppermint.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Visa, Mastercard, Amex, Discover and PayPal.
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Orders ship within 48 working hours from Florida. We do not ship on weekends or holidays. Transit can be up to 6 business days, so allow 4-8 business days. We operate Monday-Friday 9:00 AM-5:00 PM Eastern Standard Time.
WHAT SHIPPING METHOD DO YOU USE?
We use FedEx, USPS and UPS. Shipping is FREE on orders over $75. Orders under $75 have a flat rate of $9.95.
WHERE DO YOU SHIP?
At this time, we only offer domestic shipping. For abroad requests and shipping to Alaska, Hawaii, and the U.S. Virgin Islands, please send us a message through our Contact Us page or call our office for more information at (954) 281-8617 between Monday and Friday 9:00AM-5:00PM EST.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
Take a picture of the damage and email email@example.com for instructions on getting a replacement.
HOW DO I KNOW MY ORDER WENT THROUGH?
Shortly after ordering, you should receive an email confirmation. Please check your SPAM folder. If you still did not receive, please email firstname.lastname@example.org.
HOW CAN I RETURN A PRODUCT?
We want you to be 100% satisfied with your product. We will gladly issue a refund for the original purchase price (minus shipping and handling) within 15 DAYS of your purchase date. 75% of the product must remain in the bottle. We cannot issue refunds on overly used products. Supplements cannot be returned if opened. No shipping costs will be refunded.
To return a product: Send an email to email@example.com with your name, address, phone number, date of purchase and item you are returning for further instructions. The return will be processed within 2-3 weeks of receipt and issued back to the original form of payment. We are not responsible for lost shipments being returned. We can only refund items purchased online. If you purchased from a retailer, you will need to return with them direct.